tag:blogger.com,1999:blog-5540166.post115130203852297491..comments2024-03-18T19:31:17.803-07:00Comments on @jspepper: Lessons from Customer ExperiencesJeremyhttp://www.blogger.com/profile/17859194486093074401noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-5540166.post-1153176246647079662006-07-17T15:44:00.000-07:002006-07-17T15:44:00.000-07:00Everett and Jones really is the best bbq in town.Everett and Jones really is the best bbq in town.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5540166.post-1153171910348081342006-07-17T14:31:00.000-07:002006-07-17T14:31:00.000-07:00You have to read another few days down the line, M...You have to read another few days down the line, Monica. They did do outreach, and have been proactive.<BR/><BR/>They've been smart about it. :)Jeremyhttps://www.blogger.com/profile/17859194486093074401noreply@blogger.comtag:blogger.com,1999:blog-5540166.post-1153171847683766932006-07-17T14:30:00.000-07:002006-07-17T14:30:00.000-07:00So, being from Atlanta, we southern folks are unfa...So, being from Atlanta, we southern folks are unfamiliar with the trendy American Apparel clothing store! But posts like yours are examples how word-of-mouth marketing is being propelled into an entirely different level. <BR/><BR/>Although there aren't any American Apparel boutiques in Atlanta, had you posted about a positive customer experience, I would be very inclined to visit the website and probably buy something...I am an impulse buyer :)<BR/><BR/>But due to your post, I along with the other readers would be hard-pressed to give them my service. <BR/><BR/>It surprised me that this company is even in business. It makes me think that if you have had three bad experiences, how many other people have had such experiences as well, but still give this store their business (and money)?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5540166.post-1153169193617797692006-07-17T13:46:00.000-07:002006-07-17T13:46:00.000-07:00Purple sound better?Purple sound better?Jeremyhttps://www.blogger.com/profile/17859194486093074401noreply@blogger.comtag:blogger.com,1999:blog-5540166.post-1153168846245278522006-07-17T13:40:00.000-07:002006-07-17T13:40:00.000-07:00Lilac?You're such a girl.Lilac?<BR/><BR/>You're such a girl.Chris Thilkhttps://www.blogger.com/profile/00751181779929225999noreply@blogger.comtag:blogger.com,1999:blog-5540166.post-1151350912711531292006-06-26T12:41:00.000-07:002006-06-26T12:41:00.000-07:00Without making myself sound too, umm, "opinionated...Without making myself sound too, umm, "opinionated on others", I'd say that this also has to do with the environment that the employees and/or business serves. For instance, in the Baltimore area, I live in a predominantly low-class, and umm, shall we say "alter-cultured" area. The environment that the people grow up in is very much self-protective, self-preserving and it comes out in the customer service. Go 20 miles down the way to a middle-class culture that is perhaps a bit more economically secure area with a different demographic and the service at the identical store (Okay, lets call it Staples since thats the example that comes to mind) is altogether different.<BR/><BR/>Where I live, you ask for help finding a 3-ring binder and they stare at you and cop an attitude. 20 miles away they'll ask you what color you want your binder and bring it to you at the register.<BR/><BR/>Much different.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5540166.post-1151335933844825822006-06-26T08:32:00.000-07:002006-06-26T08:32:00.000-07:00Ah, well the ages there speak volumes, don't you t...Ah, well the ages there speak volumes, don't you think?<BR/><BR/>And the fact that there is family involved in the BBQ establishment is quite telling, too.<BR/><BR/>I don't want to sound like my parents, but hey - it is a sign of the times, and the people living in these times. It is, more and more, "Me, Me, Me!"Roberthttps://www.blogger.com/profile/08317050159888690263noreply@blogger.comtag:blogger.com,1999:blog-5540166.post-1151335394924410312006-06-26T08:23:00.000-07:002006-06-26T08:23:00.000-07:00Ages.American Apparel: No one over 30 (just a gues...Ages.<BR/><BR/>American Apparel: No one over 30 (just a guess).<BR/><BR/>Everett & Jones: No one under 30 (just a guess), and the daughter is the owner/manager and comes in all the time.Jeremyhttps://www.blogger.com/profile/17859194486093074401noreply@blogger.comtag:blogger.com,1999:blog-5540166.post-1151334046366985352006-06-26T08:00:00.000-07:002006-06-26T08:00:00.000-07:00To me, it is the idea of a servant philosophy that...To me, it is the idea of a servant philosophy that is slowly being lost among some businesses and employees. The ideal is that one should think of the needs of others, before thinking of themselves.<BR/><BR/>If a company follows that model, you will likely experience great customer service.<BR/><BR/>In society, that servant philosophy comes not only from family, but the community - the cultural institutions. In business, that comes from management and diffuses throughout the staff.<BR/><BR/>One problem today, which impacts on this inability (or unwillingness) to be a servant, is that we are into another "me" generation, or generations. Also, the idea of being a servant strikes some people as being beneath them, or their status.<BR/><BR/>Not all are like that, but more and more it seems to be the case.<BR/><BR/>Just wondering, what were the ages of the employees in American Apparel and those at Everett & Jones? Or, what do we know about the management of both businesses? Certainly, the source of the poor service comes from those people.Roberthttps://www.blogger.com/profile/08317050159888690263noreply@blogger.com